FAQ


 

Why the move to a new platform?

For a number of reasons, we had outgrown the old site.  Switching to the Spotify platform, we can provide better customer service and keep up-to-date with our products and clients.

What about my profile on the old site?

Absolutely no worries!  Your sizing is still with us as well as your order history.  For new orders, just select "Use my template on file" size option.  Please let us know if you want access to your history by reaching out to info@starksuits.com.

I can't login using my old login.  What do I do?

No problem!  All you have to do is re-register using the same email address as before.  We'll recognize your email and full name and know to use your sizing and order history on file with us.  Rest assured, none of your information is lost!

How safe is it to use my credit card and other personal info?

A key benefit of being a Shopify store is the high level of security.  This includes a SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.

How long will it take to receive my order?

From the time a purchase is made until door-step delivery is normally 3 to 4 weeks but can take longer at times if you decide to have a Sizing Suit shipped to you first.  There is also an express shipping option, which guarantees a 12 business day turnaround beginning from the day the transaction clears, but it not available for orders using the Sizing Suit.  

What if I'm in a wedding party?

We'll make the process easier by issuing you a wedding code that can used by members of your party when placing an order.  Normally, special design details that need to be applied across the board will be kept in our master drive.  

Do you give discounts for wedding parties and group orders?

Absolutely.  Please send us the details to info@starksuits.com and we'll let you know what we can do for you.

What is your return policy?

If you're not happy, neither are we.  If something doesn't fit, we promise to alter or remake until it does.  If you're still not happy after that, after a thorough review, we will issue a refund.  For standard size items that have not been customized, we'll gladly take them back within 30 days from the date of order delivery (as recorded by the shipping provider).

What if my order comes incorrect or damaged?

We will work with your right away to resolve the issue.  Drop us a line at info@starksuits.com.

Do you accept payments of cash, check, money orders, IOU's, Chipotle burritos...?

We'd love to but at this time we only take credit cards and in some rare cases Paypal.

Do you have a physical store?
Nope! We're an online-only boutique.

How can I buy a Stark Suits gift card?

We're working on this one.  Let you know soon!

Where can I show you my Stark Suits in action?

We'd love to see them!  Share your photo with us on Instagram. Make sure you follow @starksuits and tag #starksuits.

Why is Cary Grant running from a plane?

Not sure exactly why... but we love this scene from the Hitchcock classic "North by Northwest". Cary Grant plays a suave ad executive who is normally able to smooth talk his way out of anything, evading kidnap and arrest. But in this scene where an ominous dust-cropping plane swoops down from the sky to murder him in the middle of nowhere, his charm and wit cannot be employed. Still wearing his well-tailored suit, his only option is to run.